Uh oh. If you are here then something didn’t work out on
If you are missing items in your order simply send us an
email at firstname.lastname@example.org or call 1-800-951-9481 to report the problem to our
Customer Service Department within five business days upon arrival of your
We carefully inspect each order to make sure but if you
find a defect we will gladly accept your return up to 30 days after the
purchase with a full refund including shipping. Please
contact our Customer Service Department at 1-800-951-9481 or email us at
email@example.com to obtain a return authorization before taking any steps
to return any product.
After obtaining a return authorization, please ship the defective merchandise with the sales
C. I. Castro
3503 Northeast Parkway
San Antonio, TX 78218
What we can do:
The following may be returned:
Merchandise sold by the piece, such as a zippers or spools of thread.
All returns have a
20% restocking charge.
What we can’t do:
Trims, fabric, and special edition items that are cut and
sold by the yard are not returnable.